Dean-On-Call Program

The Dean-On-Call program was established in Spring 2018 as a means to provide real-time support to students who may be experiencing difficulties in navigating the university environment. Currently, the group of administrators who serve in this rotation represent several areas within the Student Affairs & Enrollment Management (SAEM) Cabinet area. These administrators provide consistent and comprehensive coverage from 8am-5pm, Monday through Friday, in Student Services Building (SSB) 403. Each administrator comes with a wealth of professional knowledge and experience and engages in ongoing training to continue to provide the best service to students who are looking for support and guidance.

This initiative serves to support students through four (4) primary approaches:

  • Case Management - This approach is designed to support a student through the entirety of a situation. This may involve helping the student identify the correct offices or individuals to connect with and assisting the student in developing a plan to resolve the concern that brought them to the office. 
  • Ombuds - While the campus does not have an official Ombudsperson for students, this approach is designed to help a student identify what the concern is actually about, and explore the pros and cons the student should consider when deciding how to move forward and toward resolution. 
  • Advocacy - We realize that students are often looking to be heard and or affirmed in their thought process and feelings. Oftentimes, some of the most meaningful work we can do with students is to help them find their voice and give them the confidence to advocate for themselves. 
  • Referral - Student concerns may initially present as one thing, but after listening and focusing on what is being both said and unsaid, the student may need to be referred to a variety of resources on or off campus. The goal of this particular approach is to make the appropriate referral the first time we engage with a student. 

The Dean-On-Call program is not a substitute for counseling or mental health services, however, having the attention of a dedicated administrator may be the necessary touchpoint for a student to more clearly identify which resource they may benefit from in the short term. 

To refer a student to the Dean-On-Call program, simply advise the student to come to SSB 403 to ask to speak with the Dean-On-Call during normal business hours. 

As the nature of the program is to allow for drop-ins, there is no specific form to complete to refer a student and appointments are not part of the program. 

 

If you have further questions about the program, please reach out to Interim Dean of Students, Shimina Harris, at dos@sfsu.edu