Dean-On-Call Program

FALL 2021 OPERATIONS:  Due to campus operations in response to COVID-19, and a partial return to campus, we will have limited live Dean-On-Call appointments in-person and over Zoom. During the Drop-in Hours below, a Dean-on-Call will be available to talk with you.

For In-Person Drop-in - Please come to Student Services Building, Room 403 (SSB 403)

For Virtual over Zoom Drop-in - Please click on the "Virtual over Zoom" link below


Fall 2021 Drop-In Hours: ** We're sorry, but we will not have DOC Drop-in hours during Fall Break, 11/22 - 11/26

Mondays, 1-3pm (In-Person and Virtual over Zoom)   

Tuesdays, 10am-12pm (Virtual over Zoom Only)  

Wednesdays, 1-3pm (In-Person and Virtual over Zoom)   

Thursdays, 10am-12pm (In-Person and Virtual over Zoom

Fridays, 1-3pm (Virtual over Zoom Only)  


Please reach out to us by phone (415-338-2032) or email ( at any time.  

Please tell us the following information:

  • Your Name
  • Pronouns
  • SF State ID
  • Phone and Email, and best way to contact you
  • Brief description of what you need

We will have a Dean-On-Call get back to you!

PLEASE NOTE:  Emergency Meal Cards are being distributed at the Health Promotion & Wellness (HPW) Office in Village C. Reserve your card here.  We will still distribute Basic Needs kits at SSB 403.

The Dean-On-Call Program is a means to provide real-time support to students who may be experiencing difficulties in navigating the university environment or being successful as a student. Currently, the group of administrators who serve in this rotation represent several areas within the Student Affairs & Enrollment Management (SAEM) Cabinet area.  Each administrator comes with a wealth of professional knowledge and experience and engages in ongoing training to continue to provide the best service to students who are looking for support and guidance.

This initiative serves to support students through five (5) primary approaches:

  • Case Management - This approach is designed to support a student through the entirety of a situation. This may involve helping the student identify the correct offices or individuals to connect with and assisting the student in developing a plan to resolve the concern that brought them to the office. 
  • Ombuds - While the campus does not have an official Ombudsperson for students, this approach is designed to help a student identify what the concern is actually about, and explore the pros and cons the student should consider when deciding how to move forward and toward resolution. 
  • Advocacy - We realize that students are often looking to be heard and or affirmed in their thought process and feelings. Oftentimes, some of the most meaningful work we can do with students is to help them find their voice and give them the confidence to advocate for themselves. 
  • Referral - Student concerns may initially present as one thing, but after listening and focusing on what is being both said and unsaid, the student may need to be referred to a variety of resources on or off campus. The goal of this particular approach is to make the appropriate referral the first time we engage with a student. 
  • Basic Needs - Many of the resources available to students through the Basic Needs Initiative are distributed through the Dean-on-Call Program including Meal Cards, Gator Crisis Housing, snacks, shower kits, laundry kits, and more. We can help match you to resources on campus.

The Dean-On-Call Program is not a substitute for counseling or mental health services, however, having the attention of a dedicated administrator may be the necessary touchpoint for a student to more clearly identify which resource they may benefit from in the short term. 

Sometimes students are looking for Campus Resources available to them. You may also find the Quick Reference List for Student Concerns & Inquiries page helpful. But please feel free to inquire further -- we are here to help.

To refer a student to the Dean-On-Call Program, simply advise the student to contact us by phone, email, or they may speak directly with the Dean-On-Call, by setting up an appointment. You may also submit a referral to Dean-on-Call program

For those who are experiencing an unexpected financial crisis, please visit the HOPE Crisis Fund page

If you have further questions about the Dean-on-Call program, please reach out to the Dean of Students Office at or by calling (415) 338-2032.