The Care & Support Team provides assistance and resources to students who may be experiencing difficulties in navigating the university environment or being successful as a student. This team, formerly a group of Administrators from the Student Affairs Cabinet Area, used to be called Dean on Call. We are proud and excited to share that Care & Support is now a centralized effort between Basic Needs, Campus Case Management, and HOPE Crisis. We are a group of skilled staff and administrators with extensive knowledge of student development, student support services, campus and community resources, and knowledge of our campus. We're here to help.
IMPORTANT NOTICE:
Care & Support is the new Dean on Call. It's the same team, same support, and same resources and brand new name. We are focused want to Connect, Assist, Reflect, and Empower (CARE!). Please fill out the Care & Support Form and get the same great Dean on Call services.
We're on campus to support you!
This program serves to support students through four (4) primary approaches:
- Case Management - This approach is designed to support a student through the entirety of a situation. This may involve helping the student identify the correct offices or individuals to connect with and assisting the student in developing a plan to resolve the concern that brought them to the office.
- Ombuds - While the campus does not have an official Ombudsperson for students, this approach is designed to help a student identify what the concern is actually about, and explore the pros and cons the student should consider when deciding how to move forward and toward resolution.
- Advocacy - We realize that students are often looking to be heard and or affirmed in their thought processes and feelings. Oftentimes, some of the most meaningful work we can do with students is to help them find their voice and give them the confidence to advocate for themselves.
- Referral - Student concerns may initially present as one thing, but after listening and focusing on what is being said and unsaid, the student may need to be referred to a variety of resources on or off campus. The goal of this particular approach is to make the appropriate referral the first time we engage with a student.
Refer a Student to the Care & Support Team (formerly Dean on Call)
To refer a student to the Care & Support team, advise the student to contact us using our Care & Support Form. This form is reviewed multiple times each day, connecting students with our Case Management Team to provide strategic and individualize care and support. You are also welcome to submit the form on behalf of the student. You will need to know the student's name, SF State ID, and/or SF State email.
Basic Needs Assistance?
The Basic Needs Team is part of the larger Care & Support Unit. The great news is if you need Basic Needs assistance, you can complete the same Care & Support Form.
Formal Counseling & Mental Health Support
The Dean-On-Call Program is not a substitute for counseling or mental health services, however, having the attention of a dedicated administrator may be the necessary touchpoint for a student to more clearly identify which resource they may benefit from in the short term.
General Campus Resources
Sometimes students are looking for Campus Resources available to them. You may also find the Student Concerns & Complaints page and the Quick Reference List for Student Concerns & Inquiries page helpful. But please feel free to inquire further -- we are here to help.